Privacy Policy

Overview

This Privacy Policy helps you understand how CaliDental collects, stores, uses, shares, and secures your personal information when you visit our website and otherwise engage with us online. In this Policy, the terms “company,” “we,” and “our” refer to CaliDental and its affiliates and subsidiaries. Each time you use this website (this “Website”), the current version of the Privacy Policy will apply. If you do not agree with this Privacy Policy, please do not use the Site.

I - What We Collect and How We Use It

We collect information from you or your responsible party that identifies, describes, or is reasonably capable of being associated with you (“personal information”). A responsible party is a personal representative who may provide information to us on your behalf when coordinating or managing your care. The following outlines the purposes for which we collect personal information and the types of information we collect for each purpose:

Make an Appointment on our Website

When you make an appointment online, we collect:

Personal identifiers such as name, date of birth, email address, mailing address, and phone number;
Geolocation when you search for an office using your current location;
Responsible party’s name and contact information;
Health insurance information, including your health insurance plan type; and
Medical information, including reason for visit.

We use this information to book appointments, provide requested services, and engage in follow-up communication.

Pay a Bill Online

We collect:

Personal identifiers such as name, date of birth, email address, mailing address, and phone number;
Responsible party’s name and contact information; and
Financial information, such as credit or debit card number or bank account number.

We use and share this information to process payments for dental services.

Provide Feedback Online or Contact Us

If you provide feedback or contact us online, we collect:

Personal identifiers such as name, date of birth, email address, mailing address, and phone number;
Appointment information, including date of service.

We use this information to provide customer service, engage in follow-up communication, and improve our services.

II - Online Communities, Forums, Surveys, Reviews, and Ratings

This Website may contain messaging services, forums, reviews and ratings pages, communities, and other communication channels. Information that you voluntarily disclose in any of these channels is public information that may be read, collected, or used by us and third parties. Be aware that there is no expectation of privacy or confidentiality in these channels and we are not responsible for any information that you choose to make public or transmit through these channels.

III - How we may share your personal Information?

A. Personal Information that You Submit to Us.
We may use the personal information that you submit directly to us for the following purposes:

to provide you with products and services;
to send you important notices, such as communications about changes to your account;
to respond to your inquiries and comments;
to schedule your appointment request and to send you reminders and other notices in connection with your appointment;
to provide you with updates and other information regarding our products and services;
to process payments and to send you invoices, receipts, and other notices in connection with processing your payments;
to inform you of new products, services, and promotional offers; and
to provide customer service.

We may disclose personal information to employees, affiliated companies, agents, and third-party vendors to perform obligations and provide services. We may also disclose information to legal bodies as required by law. We do not and will not sell your personal information without notice and an opportunity to opt-out.

In addition to the uses described above, we may use personal information that we collect for other purposes that are disclosed to you at the time we collect the information or with your consent.

B. Information that We Automatically Collect. To learn about how this Website uses information automatically collected through cookies and other tracking technologies, please read our Cookie Policy.

IV - Cookie Policy - How We Use Cookies

Our website uses cookies, tags, pixels, and similar tracking technologies (“Cookies”) to provide, customize, evaluate, improve, and secure our website and services.

What are Cookies?

Cookies are small pieces of text placed on your browser when visiting a website. They include first-party and third-party cookies and may be temporary or persistent.

How We Use Cookies?

Website Operation: Enable basic functions and secure the website.
Performance and Analytics: Analyze website interactions to improve performance.
Advertisements: Deliver relevant advertisements and measure their efficiency.

Managing Cookies : You can block cookies through browser settings. Visit the following links for guidance:

V - Securing and Storing Personal Information

Security: We have implemented reasonable and appropriate technical and administrative measures to protect the personal information that we have under our control against unauthorized access, disclosure, use, and loss. Unfortunately, no method of transmission over the Internet or method of electronic storage is completely secure. Thus, while we have measures in place to protect your personal information, we cannot guarantee its absolute security.

Storage: We will retain your information for as long as needed to provide you with services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

VI - Linked Websites and Services

This Website may link to other websites or services operated by third parties and may carry advertisements, content, functionality, promotions, or applications developed and maintained by third parties. We may also provide social media features on this Website that enable you to share personal information with your social network(s). We do not exercise control over, and are not responsible for the privacy practices of, such third-party websites and services. Linking to a third-party website or service, or providing a feature developed and maintain by a third party, is not an endorsement, authorization, or representation of our affiliation with such third party nor is it an endorsement of such third party’s privacy policies or practices. Use of such third-party website and service is entirely at your own risk.

VII - Information Regarding Children

This Website is not directed to children under the age of 13. If you are under 13, please do not use this Website. We do not knowingly collect personal information of children under the age of 13. If we learn that this Website has collected personal information from someone under 13, we will take appropriate steps to delete such information. If you believe your child has shared information, please contact us.

VIII - International Users

We are headquartered in the United States and this Website is hosted in the United States. If you are located outside the United States, be aware that the information that is provided to or collected through this Website will be transferred to the United States and to our service providers with operations in other countries. The privacy and data protection laws in the United States and other jurisdictions may not be equivalent to the laws of your country of residence. By using this Website or by providing us with your information, you consent to the collection, transfer, storage, and processing of information to and in the United States and elsewhere.

IX - California Privacy Rights

A. FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and you have provided us with your personal information, you may request information about our disclosures of certain categories of your personal information to third parties for direct marketing purposes. To make such a request, please email us with “California Privacy Rights” in the subject line.

B. FOR RESIDENTS OF CALIFORNIA UNDER THE AGE OF 18. In accordance with Section 22581 of the California Business and Professions Code, you may request and obtain the removal of content or information you have publicly posted. To make such a request, please email us with “California Privacy Rights” in the subject line. Please specify the URLs where the information is posted and the content or information for which you are requesting removal. Please be aware that such a request does not ensure complete removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

X - Disclaimer

Nothing in this notice restricts CaliDental’s ability to comply with laws, cooperate with law enforcement, or exercise legal claims.

XI - SMS Disclosure

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By reaching us by SMS, you agree to receive recurring messages from CaliDental. Message and data rates may apply. Message frequency depends on your interactions and preferences. You can reply STOP to opt-out of future messages or HELP for more information.

XII - Changes to This Policy

We reserve the right to change or supplement this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you of any such changes by posting the revised Privacy Policy on this Website. Your continued use of this Website constitutes your agreement to the revised Privacy Policy.

XIII - Contacting us

If you have any questions or concerns about our privacy practices, please contact us using the following address: 1009 N H St Suite P, Lompoc, CA, 93436

Or by email to: list.hipaa@calidentalsmiles.com

Last revision published on: March 12th, 2025